FREE SHIPPING ON ALL BUSHNELL PRODUCTS

FAQs

FAQ

Welcome to the GLOREX FAQ page. We have compiled the most common inquiries from global buyers covering company profile, products, quality, ordering and service. If you cannot find the answer you need, please submit an inquiry via our website or contact our sales team directly, and we will respond within 24 hours.

About Our Company

Q1: What is the development history of Mika (Tianjin) Pipeline Technology Co., Ltd.?

Our origin dates back to Jinchaoyang Mould Company, founded on September 12, 2002. Key milestones in our development:

2016: Officially transformed into a professional manufacturing enterprise focused on connection technology products

2017: Established long-term partnerships with major domestic OEMs including GM Wuling, China FAW, BYD and Changan

2018: Obtained independent import and export rights

2019: Expanded cooperation with customers across the Middle East, Europe and the United States

July 1, 2020: Officially renamed from Tianjin Jinchaoyang Hose Clamp Co., Ltd. to Mika (Tianjin) Pipeline Technology Co., Ltd.

2021: Certified as a national technology-based small and medium-sized enterprise

2022: Obtained IATF 16949:2016 certification and national high-tech enterprise certification; established the second production base in Hebei Province

2023: Established the third production base in Chongqing

Headquartered in Tianjin, a strategic hub on the Maritime Silk Road, we specialize in high-performance pipe clamps engineered for zero-leakage sealing in demanding applications.

Q2: What is the scale of your company and team?

We have nearly 100 employees in total, including 15 pre-sales and after-sales specialists, and 8 technicians (5 of whom are senior engineers). We operate a complete in-house team covering R&D design, production, quality control, sales and after-sales service, with a pragmatic and progressive corporate culture.

Q3: What are your standard working hours?

Our factory and office operate from 8:30 to 17:30 (GMT+8), Monday to Friday. Our international sales team provides 24/7 online response to ensure timely communication across global time zones.

Q4: What measures do you take for sustainable development?

We attach great importance to environmental protection, occupational health and supply chain safety:

Environmental protection: We adopt automated production processes to reduce energy consumption, and use environmentally compliant surface treatment technologies

Occupational health: We provide regular occupational health examinations for employees and standardize production environment management

Workplace safety: We implement complete factory safety management and access control systems to meet international supply chain compliance requirements

Products & Customization

Q1: What types of hose clamps do you offer?

Our product portfolio covers a full range of industrial pipe connection solutions:

Worm drive hose clamps: DIN3017 German type, American type, British type

Application-specific clamps: Butterfly handle tool-free clamps, constant pressure / constant torque compensating clamps

Heavy-duty clamps: Stainless steel T-bolt clamps, V band clamps, heavy-duty American clamps

Supporting products: Rubber-lined pipe clamps, stepless clamps, elastic clamps and clamp connection assemblies

Q2: What specifications and materials are available?

Clamping diameter range: 8mm – 210mm (custom larger sizes available)

Band width options: 9mm, 12mm, 12.7mm, 15.8mm

Material grades: 201, 304, 316 stainless steel, galvanized carbon steel (W1-W5 grades)

Structure options: Perforated band, non-perforated band, side-riveted housing, tube housing, with compensating spring, etc.

Q3: What is the design principle of your products?

All our products are designed around four core principles: uniform clamping force distribution, 360° reliable sealing, long-term corrosion resistance and durable fatigue resistance. For example, our constant pressure clamps adopt an innovative stacked disc spring structure to dynamically compensate for hose thermal expansion and contraction; German-style non-perforated bands protect soft hoses from damage while delivering even pressure.

Q4: Do you support OEM with customer's LOGO?

Yes, we provide full OEM/ODM services. We can print or emboss customer brand logos on products, packaging and labels according to requirements. Custom logo solutions are confirmed based on order quantity and process requirements.

Q5: What is the service life of your products?

Service life varies by application environment and maintenance. Under standard installation and normal working conditions, stainless steel clamps can serve for 5–10 years. Our constant-torque compensating series have longer service life in temperature-fluctuating scenarios due to their adaptive clamping performance. For highly corrosive environments, we recommend regular inspection and maintenance.

Q6: What daily maintenance do products require?

Regularly check clamping tightness, especially after temperature cycles or long-term operation

Keep the clamp surface clean to avoid corrosion caused by accumulated dirt

Do not exceed the recommended tightening torque to prevent thread or band damage

For outdoor or corrosive environments, schedule periodic anti-corrosion inspections

Q7: What industries and applications are your products suitable for?

GLOREX products serve commercial and industrial customers across aerospace, construction, filtration, irrigation, marine, material handling, medical, passenger/commercial/construction vehicles, railway and water industries. They are widely used in automotive air intake & exhaust systems, cooling systems, industrial pipelines, agricultural irrigation and ship piping systems.

R&D and Mold

Q1: What is your R&D strength?

Our technical team consists of 8 professional technicians, including 5 senior engineers. The founder Mr. Zhang Di has nearly 15 years of industry experience in connection technology innovation. We invest 20% of annual sales revenue into automated manufacturing upgrading and new product R&D, launching 2–3 new or optimized product models every year.

Q2: What patents and intellectual property do you hold?

We own a full range of independent intellectual property rights:

1 appearance design patent for hose clamp

More than 20 utility model patents, covering product structures (adjustable clamps, self-disassembling clamps, disc spring compensating clamps, etc.) and proprietary production equipment (stamping forming mechanisms, automatic assembly devices, etc.)

Q3: What are your product advantages over competitors?

Technical advantage: Patented innovative structures deliver better sealing uniformity and fatigue resistance

Quality advantage: Precision tooling and IATF 16949 system ensure consistent and reliable product performance

Cost advantage: In-house mold development and automated production deliver

German-standard quality at competitive cost
Flexibility: Strong customization capability to meet special application requirements

Q4: How long does new mold development take?

For conventional product molds, the development cycle is 15–25 days. For complex custom molds with special structures, the cycle is generally 30–45 days depending on design difficulty. We provide regular progress updates during mold development.

Q5: Do you charge mold fees? Is the mold fee refundable?

We charge a one-time mold development fee for exclusive custom molds, with the amount determined by structural complexity.

For customers whose cumulative order volume reaches the agreed threshold, the mold fee can be fully refunded or deducted from subsequent orders. Specific terms will be clearly stated in the cooperation agreement.

Q6: What is the service life of your molds and how do you maintain them?

Our molds are made of high-quality die steel with precision grinding, with a normal service life of 500,000 to 1,000,000 shots under standard operation.

We arrange dedicated staff for regular cleaning, lubrication and wear inspection, with complete maintenance records. Molds are stored in a constant-temperature dry environment when idle. A single set of mold can produce 3,000–8,000 pieces per day, depending on product specifications.

Quality & Certifications

Q1: What certifications do you have?

IATF 16949:2016 automotive quality management system certification, issued by TÜV Saarland

SGS product performance and material test reports

National High-Tech Enterprise certification

National Technology-Based Small and Medium-Sized Enterprise certification

Q2: What environmental standards do your products meet?

Our stainless steel materials are RoHS compliant, free of hazardous substances. Surface treatment processes such as galvanization meet international environmental protection requirements and pass corresponding corrosion resistance tests. We can provide material test reports and environmental compliance certificates upon request.

Q3: What is your quality control process?

We implement a full-process quality control system:
Incoming inspection: 100% inspection of raw materials and parts for size, material composition, hardness and tensile strength

In-process control: Skilled workers perform self-inspection at every process, with self-inspection reports generated every 2 hours; professional QC staff conduct patrol inspection

Finished product inspection: Full inspection of appearance, size and assembly performance before delivery, plus sampling inspection of key performance indicators

Precision tooling guarantee: Precision grinding molds ensure high consistency of product dimensions

Q4: What testing equipment do you have?

We are equipped with complete testing facilities covering the whole production cycle: hardness tester, tensile testing machine, precision dimension measuring instruments, torque tester, sealing pressure test equipment and salt spray test chamber.

Q5: What is your product pass rate?

Our finished product pass rate is stably maintained above 98.5%, achieved through precision mold manufacturing, strict incoming quality control, standardized operation procedures and whole-process inspection mechanism.

Q6: Are your products traceable?

Yes. Each production batch has a unique batch number, which is linked to raw material batch records, production process logs, quality inspection reports and production team information. We can trace the entire lifecycle from raw material incoming to finished product delivery.

Q7: Have you passed customer factory audits?

We have passed factory audits from many well-known domestic OEMs including GM Wuling, China FAW, BYD and Changan. We also accept third-party factory audits arranged by customers and comply with international standard audit requirements.

Production & Delivery

Q1: What is your production process?

Our standard production flow:

Raw material incoming inspection → Steel band stamping & blanking → Forming processing → Parts manufacturing & inspection → Finished product assembly → Finished product quality inspection → Packaging & warehousing

Q2: What is your total production capacity?

With three production bases in Tianjin, Hebei and Chongqing, our annual output exceeds 20 million pieces. We can flexibly adjust production capacity according to customer order scale to ensure on-time delivery.

Q3: What is your standard lead time?

In-stock standard products: 3–7 working days after payment

Customized mass production orders: 15–30 working days after order confirmation and sample approval

Exact lead time will be confirmed based on order quantity, specifications and customization requirements.

Q4: Is there a minimum order quantity (MOQ)?

For standard products: Trial orders from 100 pieces are accepted

For customized products (OEM logo, special specifications, special materials): MOQ is generally 500–1000 pieces, subject to specific customization complexity

We are flexible for first-time cooperation trial orders.

Order & Payment

Q1: What payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:

30% deposit in advance, 70% balance against the copy of B/L.

Q2: Do you have your own brand?

Yes, GLOREX is our independent brand focusing on high-quality industrial pipe clamps. We also provide professional OEM/ODM services for brand customers.

Market & Cooperation

Q1: Which countries do you export to?

Our products have been exported to markets across the Middle East, Europe, North America and Southeast Asia, with long-term stable cooperative customers in these regions.

Q2: Do you participate in exhibitions?

We regularly attend well-known domestic and international industry exhibitions every year, including auto parts, industrial pipeline and hardware fastener exhibitions. Please follow our news section or consult sales staff for the latest exhibition schedule.

Q3: Do you have a distributor program?

Yes, we have a complete distributor cooperation system:

Exclusive regional policy support, product training and marketing support for authorized distributors

Tiered incentive policy based on sales performance

Strict market price management to protect distributor interests

We sincerely welcome distributors worldwide to cooperate for win-win development.

After-sales Service

Q1: What after-sales support do you provide?

All products come with a quality guarantee period. For confirmed quality issues within the period, we provide free replacement or return

One-on-one dedicated sales service with 24-hour online response

Professional technical support including product selection guidance and installation instructions

Q2: Do you have overseas offices or warehouses?

Currently we provide overseas after-sales service via online remote support and local agent partners. We are also planning overseas warehouse layout to further improve service response speed.

Q3: How can I contact you for inquiries or complaints?

You can submit an inquiry directly through the form on our official website

Email: cathy@mikaclamp.com

We support communication via WhatsApp, WeChat, Skype and other mainstream tools

All complaints and inquiries will be responded to within 24 working hours, with full follow-up until the issue is resolved.

WANT TO WORK WITH US?


-->